Return

 

We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.  Please note that the following conditions apply:

  • You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you. 
  • Shipping charges are not refunded when you return an item. The shipping cost for Free Shipping, will be deducted from the purchase price and not refunded.
  • Items must be in new, resaleable condition. Clothing items must have tags attached to be returnable.
  • Certain items are non-returnable, such as personalized items and opened media items (DVD, CD, books).
  • If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
  • We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price. 
  • We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same. 
  • You may contact us at returns@NothingButBrandNames.com with any further question.


RETURN SHOES POLICY:

IF YOU WOULD LIKE TO RETURN OR EXCHANGE THE SHOES YOU PURCHASED BECAUSE THEY DON'T FIT YOU CAN. THE BUYER IS RESPONSIBLE FOR THE RETURN SHIPPING COST AND THE  ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE.
JUST SEND US A MESSAGE USING returns@NothingButBrandNames.com

ALL SHOES SENT BACK TO US FOR RETURN/EXCHANGE MUST BE RETURNED IN BRAND NEW  CONDITION (NEVER WORN OUTSIDE) WITH THE ORIGINAL BOX AND PACKING CONTENTS IN ORDER TO BE SOLD AS NEW.

PLEASE NOTE THAT WEARING THE SHOES OUTDOORS EVEN JUST 1 TIME DOES NOT CONSTITUTE NEW AND NO REFUND WILL BE ISSUED BECAUSE THEY ARE CONSIDERED WORN.

THANK YOU FOR YOUR BUSINESS AND UNDERSTANDING OF THIS RETURN POLICY.

Return Instructions

  1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
  2. Include a note with the following information:  
    • Order number
    • Refund or Exchange?
    • Reason for return
    • Exchange item(s) requested (if applicable)
  3. Ship the mechandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.
If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the FOLLOWING LINK returns@nothingbutbrandnames.com  and BE sure to include the following information:
  • Order number
  • Item(s) to be returned

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